Before You Automate, Read This

Every workplace has two versions of how work gets done. There is the version written in the policy, the standard operating procedure, the org chart, or the project charter. Then there is the lived version: the informal handoffs, quiet fixes, judgment calls, workarounds, reminders, spreadsheets, relationships, and small adaptations that keep the work moving.

That invisible work matters.

When organizations automate without capturing it, they often build a faster version of a broken process. Or worse, they build a rigid system that technically follows the rules but removes the human intelligence that made the old process function.